Warranty

At FusionPrime, we stand by the quality of our products. Every purchase is backed by a warranty to ensure your peace of mind. Please read the details below carefully.

1. Warranty Coverage

  • Brand New Products → Covered by the official manufacturer’s warranty. Warranty terms and duration vary by brand (usually 1–3 years).

  • FusionPrime Certified Refurbished & Used Products → Covered under FusionPrime Warranty (generally 3–12 months, as mentioned on the product page).

2. What is Covered

  • Manufacturing defects in hardware components.

  • Performance issues that occur under normal usage conditions.

  • Malfunctions not caused by external damage or unauthorized handling.

3. What is NOT Covered

  • Physical damage, burns, cracks, or dents after delivery.

  • Damage caused by misuse, liquid spills, power surges, or accidents.

  • Unauthorized repairs, modifications, or tampering with product parts.

  • Software, operating system issues, or third-party applications.

  • Normal wear and tear, such as scratches or cosmetic imperfections.

4. Warranty Claim Process

  1. Contact our support team at 📧 support@fusionprime.in or 📞 0808-094-9494.

  2. Provide your order ID, invoice copy, and issue details.

  3. Our team will guide you through troubleshooting and, if necessary, arrange a replacement/repair.

  4. Shipping charges for returning products may apply in certain cases.

5. Resolution Options

Depending on the issue, we may provide:

  • Repair service (if feasible)

  • Replacement unit (same or equivalent product)

  • Refund/credit (only if repair/replacement is not possible)

6. Warranty Duration

  • Warranty duration is always mentioned on the product page.

  • Replacement products will continue under the original warranty period (not extended).

7. Limitation of Liability

FusionPrime’s liability is limited to the product’s purchase value. We are not responsible for indirect damages, loss of data, or business interruptions.

✅ FusionPrime Promise
We aim to make every purchase risk-free by providing reliable after-sales support and ensuring our customers get the best value.